We don't allow refunds, as our policy states that all sales are final. If you would like more information or wish to discuss this further please reach out to our customer service team and we’d be happy to work with you directly.
You can submit a date/time exchange request here. Do note, there are no same-day exchanges allowed.
Questions or special requests can be directed to our customer service team at firstname.lastname@example.org or fill out our contact form.